Resolved
This incident has been resolved.
Posted Mar 10, 2025 - 10:15 CET
Update
You may still experience delay in applications as we are processing the history.
Posted Mar 10, 2025 - 09:12 CET
Monitoring
A fix has been implemented, we are monitoring the situation.
Posted Mar 10, 2025 - 09:10 CET
Identified
We have identified a faulty provider update in our databases causing delay in images ingestion. We are exploring remediation.
Posted Mar 10, 2025 - 08:59 CET
This incident affected: Crude Oil Intelligence(COI) (API, Emails distribution, Website dashboards), E&P - OpsTracker(OT) (Website dashboards, API, Emails distribution), E&P - Daily Frac / Frac Hit Protect (Website dashboards, API, Emails distribution), E&P - OpsTracker(OT) by county (Website dashboards, API, Emails distribution), LNG monitoring (Website dashboards, API, Emails distribution), LNG enhanced monitoring (Website dashboards, API, Emails distribution), On-road demand (Website dashboards, Emails distribution), Jet fuel index (Emails distribution, Website dashboards, API), Methane Watch (Website dashboards), Carbon Watch (Website dashboards, Emails distribution, API), Industrial Energy Demand (Website dashboards, Emails distribution, API), Solar Watch (Website dashboards, Emails distribution, API), Battery Watch (Website dashboards, Emails distribution, API), Crypto Watch (Website dashboards, Emails distribution, API), Forest Carbon Monitor(FCM) (Website dashboards), Stockpiles (Website dashboards, API), Refinery Instant Pulse (Website dashboard, API), and FireWatch.